Customer Journey Optimisation by Design Thinking

The average attention span of an individual is just 8 seconds !
And this is one of the main reasons why shopping carts online are abandoned just before checkout. That being said, At Brandklik we study analyse and understand customer behaviour with Design Thinking approach.
We include the 5 steps to Empathise, Define, Ideate, Prototype and Test customer behaviour.
This helps us understand a customer’s perspective. We use this study to strategize our approach to enhance customer engagement and accomplish desired goals successfully until checkout.
We can help you apply the same to your business so you can grow.